Ive had this item before and it is deliscious...and almost free of calories! No stores around me carry it - I live on an island .....at any rate I find it unusual that it has been lost somewhere. By the way I did indeed chesk the neighbors homes -- nothing. Our UPS man delivers something here nearly every day.......so he knows the house I assure you. I think its unfair to charge me for something the went wrong......that I had nothing to do with.